Refund Policy

We provide instant digital product (eSIM QR). Please read carefully before buying.

❌ Non-Refundable Cases

• eSIM QR already sent via Email/WhatsApp and activated/installed
• Customer phone is not eSIM compatible or locked
• Customer changed mind after QR delivery
• Customer no longer traveling or voyage delayed (we can hold QR for future if not activated)
• Slow speed due to local carrier - depends on coverage

✅ Refundable / Replacement Cases

• eSIM QR never received due to our technical error - full refund or resend within 2 hours
• eSIM not working due to carrier issue and we cannot fix within 24 hours - replacement eSIM or full refund
• Duplicate payment - full refund of duplicate
• Order placed for wrong country and QR NOT yet sent - we can change country or refund minus ₹50 processing

How to Request

WhatsApp: +91 75061 78946 with Order ID, Email, and issue screenshot/video. We reply within 3 hours.

Refunds processed to original payment method: UPI - instant to 2 hrs, Card/PayPal - 5 to 7 working days.

For Seafarers at Sea

If you are onboard and eSIM fails to activate, contact us immediately on WhatsApp with ship wifi. We prioritize seafarer support and provide replacement quickly.